Showcase: Classification
The Client A car manufacturer benefits from being able to catalog problems and solutions into a document management system. This way they can quickly identify problems and solutions based on past experiences. This task requires being able to sift through large amounts of customer service records and internal memos, and then sorting them into relevant groups for the catalog. While sorting is usually no problem for AI, the prevalence of different text jargon from wildly different sources causes major issues. The Solution Text data with varying syntaxes poses a serious challenge for AI. A mechanic and a customer may describe … Continue reading Showcase: Classification
