Case Study: Insurance Risk Prediction

Risk Brackets and Data Insurance companies spend a large part of their effort on calculating the rates to give each customer based on their insurance needs. A key component of this effort is calculating the customer’s risk factor. Because different people may use their insurance plans more or less than others, insurance companies calculate each customer’s risk and modify their rates accordingly. This means that when two people both want plan “A” for insurance, the company looks at their driving history, accidents, and other factors to determine their “premiums” or how much extra they need to pay to offset their risks … Continue reading Case Study: Insurance Risk Prediction

Case Study: Customer Retention

Problems with current retention models Customer retention is the act of keeping customers paying and using your services. For subscription based business models like phone service providers this area of focus is responsible for a significant amount of their profit. Customer acquisition is expensive and difficult, but customer retention is typically easier and ensures that the customer is paying for longer, making each customer acquisition more and more profitable as they stay longer. Typical retention programs are informed through the work of multiple data scientists and several years of statistical calculation and model building. This method of human engineering is … Continue reading Case Study: Customer Retention

Accessing Models through API

OneClick.ai supports the easy exporting of any model created through use of our AI to your external API uses. This paper will go over how to export our models as an API. This assumes you have already read the OneClick Platform Walkthrough After the model training process, on the model review page, there is an option to enable API for a each model. Upon clicking that button you can then select to activate or deactivate the API. Only one API can be active at any given time for trial accounts. The tutorial project always has an API running. This cannot … Continue reading Accessing Models through API

Showcase: Clustering

The Client A car manufacturer often has to deal with a large influx of customer issues and maintenance requests daily.  To sort through these requests it clusters them into various classes to then be passed on to relevant parties, mechanics, IT, and customer service. This results in thousands of possible classes that change over time as new models are introduced and suppliers change. With so many classes, any error is not just a lost opportunity, but an additional cost. As mistakes receive push-back from dissatisfied service representatives assigned out-of-scope issues, leaving customers issues unaddressed, and increasing costs. While they have already developed … Continue reading Showcase: Clustering

Showcase: Contribution Analysis

The Client Contribution analysis is the process of determining how much, exactly, each program or action contributes to a final outcome. By predicting how much each program or action might contribute to a future outcome, a business or group can determine which program or action to use. The process is typically performed by linear models due to their simplicity and ease in which they can be understood, but their simplicity is also their greatest weakness as they are too simple to achieve any high degree of accuracy. The Solution OneClick.ai’s platform introduces a new way to perform contribution analysis by … Continue reading Showcase: Contribution Analysis